There’s more to managing people than making sure they are paid their correct salary; it’s also about your Board being able to articulate the atmosphere or culture you want in your company, and therefore in your branch(es).

Great customer service is vital, but what about how staff treat each other?
Do they see your company as an Employer of Choice – would they recommend your company to other bank employees and job seekers?

There are principles and practices that promote high quality people management, and too often companies don’t focus enough on building a strong organisational culture.